Shipping policy


Our Shipping Policy

 

Last updated: 23rd January 2026

Thanks for shopping with ARMOUR. Below is everything you need to know about our shipping options, delivery times, and how we handle pre-orders.

1) Where we ship from

All orders ship from Manchester, United Kingdom.

 

2) Order processing times

  • Standard orders: processed within 1–2 business days (Monday–Friday, excluding UK bank holidays).
  • Express orders: processed same day when placed before 2PM (UK time). Orders placed after 2PM will be processed the next business day.

All items are ready to ship unless clearly marked as pre-order.

 

3) Shipping carriers

We ship using Royal Mail and DPD (carrier depends on destination, service selected, and parcel size/weight).

 

4) UK shipping (United Kingdom)

Delivery times start after your order is processed.

  • Standard Shipping: 3–5 business days
  • Express Shipping: 1–2 business days
  • Free Standard Shipping: available on UK orders over £100.


5) International shipping

European Union (24 EU countries)

  • Express Shipping: 2–7 business days

Rates are shown at checkout and vary based on destination and parcel weight.

Other international destinations

We also ship to: UAE, Australia, Canada, Switzerland, Hong Kong, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, and the USA.

  • Standard Shipping: 3–17 business days

 

6) Tracking

Once your order ships, you’ll receive a dispatch confirmation email with tracking details (where available). Tracking can take up to 24 hours to update after dispatch.

 

7) Customs, duties & taxes (International orders)

International orders may be subject to customs fees, import duties, and local taxes. These charges are the customer’s responsibility and are not controlled by ARMOUR.

 

8) Address changes

Please double-check your address at checkout.

If you need to change your address, email us ASAP at orders@thearmourstore.co.uk with your order number. Once an order has been dispatched, we may not be able to make changes.

If an order is returned to us due to an incorrect/incomplete address or failed delivery attempts, you may need to pay a reshipping fee.

 

9) Delays, lost parcels & damaged items

Delays: If your order hasn’t arrived within the expected timeframe, contact orders@thearmourstore.co.uk with your order number and we’ll investigate with the courier.

Lost parcels: If the courier confirms your parcel is lost, we’ll offer a replacement or refund, depending on the outcome of the investigation.

Damaged items: If your order arrives damaged, email us within 48 hours of delivery with your order number and clear photos of the item and packaging.

 

10) Pre-orders

If your item is marked as pre-order, please note:

  • Pre-orders have an estimated 1 month wait before stock arrives with us.
  • Once stock arrives, we ship using the shipping method you selected at checkout.

Split shipping: If your order contains both in-stock and pre-order items, we will ship in-stock items first, and the pre-order item(s) will ship separately once available.

 

11) Contact us

If you have any questions about shipping, contact us at:

orders@thearmourstore.co.uk